How It Works
How DigaWork Builds Custom Software
You do not need to arrive with a software specification.
Show us the tools, spreadsheets, handoffs, workarounds, and processes your team uses today. We’ll help map the workflow, identify what should change, and determine what kind of system makes sense.
Your business today
01
Understand
02
Design
03
Build
Connected system
Shaped around your workflow
Start with the problem
You do not need to know what software you need.
Some businesses come to DigaWork knowing they need a CRM. Others only know that their current setup is creating too much manual work.
Both are valid starting points.
“I know what I want to build.”
“I only know what is not working.”
Step 01
Understand the business before touching the software.
We start by learning how work moves through the company today.
Notes
Quotes go out by email; follow-ups tracked in a sheet.
Roles
Sales (3) · Ops lead · Field team · Owner
Systems
CRM · Spreadsheet · Accounting · Shared inbox
Stages
Inquiry → Quote → Job → Invoice
Depending on the project, discovery may include
The goal is not to document every tiny process. The goal is to understand the parts of the business the system needs to support.
Step 02
Map what happens from one stage to the next.
This helps reveal where information is duplicated, where manual work exists, and where systems stop communicating.
Step 03
Keep what works. Improve what does not.
This is where the solution begins to take shape. We are not trying to maximize how much software gets built.
The goal is to create the simplest system that supports the workflow well.
Each part of the workflow
Keep
Existing tools or processes that already work well.
Step 04
Turn the workflow into a system your team can actually use.
Before development gets too far, the system structure should reflect the real process.
Business workflow
Inquiry arrives
Quote approved
Work handed off
Customer updated
Results reviewed
System structure · Concept
Step 05
Build the system in working pieces.
The system is developed around the approved workflow and project scope. Depending on the project, this may include any of these pieces.
Step 06
Test the system against real work, not just a checklist.
The team reviews the system using realistic scenarios.
Realistic scenarios
- Create a new lead
- Move a customer through the pipeline
- Hand work to operations
- Assign tasks
- Process a request
- View customer history
- Trigger an automation
- Review permissions
- Check reporting
Expected workflow
Ops sees the job the moment a quote is approved.
Actual system
Job appears, but the site notes are missing.
A system can be technically correct and still feel wrong for the team. Testing the workflow matters.
Step 07
Connect the information the system actually needs.
Possible work may include:
New system
Selected data only
Migration and integration scope depends on the quality of existing data and the capabilities of the third-party platforms involved.
Explore IntegrationsStep 08
Launch with the team, not just the software.
A successful launch means the people using the system understand how it fits into their day-to-day work.
Launch activities vary by project and scope.
The system can evolve
Your business will change. The software should be able to change with it.
New workflows, reporting needs, users, integrations, automation, and modules may be added over time as the business evolves.
Core system
Start with what creates the most value today. Expand when the business actually needs it.
A collaborative process
We bring the software expertise. You bring the business knowledge.
Your team
- Explains how the business works
- Identifies current pain points
- Reviews workflows
- Provides access where needed
- Tests real scenarios
- Gives feedback
DigaWork
- Maps the workflow
- Recommends system structure
- Designs the experience
- Builds the solution
- Connects supported systems
- Tests functionality
- Helps launch the system
Timeline
Project timing depends on what needs to be built.
The final timeline is established after discovery and scope are clear.
Focused CRM / automation project
Typically simpler scope.
Connected operations project
More moving parts.
Broader custom business system
Larger scope.
Project complexity
Two businesses can ask for the same system and require very different projects.
Workflows
How many processes need to be supported?
Users & roles
Who needs access and what should they see?
Integrations
Which third-party platforms need to connect?
Data
Does information need to be cleaned or migrated?
Automation
How complex are the rules and handoffs?
Custom functionality
How much behavior is unique to the business?
Client access
Does the project include customer-facing functionality?
Reporting
What visibility and dashboards are needed?
Common starting points
Start with the part of the business creating the most friction.
Custom CRM Development
Starting implementation
$1,500
Ongoing from $199/month
Connected CRM + Operations
Starting implementation
$3,000
Ongoing from $399/month
Custom Business Software
Projects starting
$5,000
Ongoing support based on scope
These are starting points, not fixed packages. Final pricing is based on the actual workflow and scope.
Ready to start?
The first step is simply showing us how things work today.
01
Start a Project
Complete the project discovery form.
02
Book a Discovery Call
Talk through your workflow first.
03
Explore Services
See the types of systems DigaWork builds.
Or browse by problem, industry, or see workflow automation.
How it works FAQ
Questions people ask before getting started.
No. Many projects start with a description of what is not working. Discovery helps determine what kind of system makes sense.
Start with the workflow. The software comes next.
Show us how your business operates today, where the process slows down, and which tools your team depends on. We’ll help you determine what kind of system actually makes sense.